With VIRFON AI, your company is connected 24/7 with customers and employees.
With VIRFON AI, your company is connected 24/7 with customers and employees.
TRY IT NOW YOURSELF! Take the first step towards efficiency and innovation with AI
Interact NOW with our artificial intelligence (AI) digital agent through WhatsApp, VOICE, and SMS channels
and discover how we can boost the growth of your business
USA
CANADÁ
Try it via call and SMS
Cost of a local call in the United States and Canada
Are you ready to take your business to the next level with the power of artificial intelligence?
With the 4 steps of VIRFON AI, activating your AI DIGITAL AGENT is easier than ever, and in less than 24 hours*
In collaboration with our development team, we will start by defining the goals you want your AI Digital Agent to achieve. Whether it’s providing 24/7 customer support, automating processes, or enhancing operational efficiency, your goals are our priority
Our expert team will work with you to design and configure the functionality of your AI Digital Agent. Customize the responses, actions, and appearance to perfectly align with your needs
Take your AI Digital Agent where it matters most: on voice, WhatsApp, SMS, and other channels. Reach your customers where they are and provide exceptional experiences in every interaction
It doesn’t end here. We maintain constant and periodic monitoring to ensure that your AI Digital Agent operates smoothly and continues to meet your goals.
*Subject to the features and technical requirements of each project
WHATSAPP AI
Turn your company’s customer service into an experience
Our Artificial Intelligence Agent will respond accurately and promptly to all your users, no matter how many access it simultaneously
WHATSAPP AI
Turn your company’s customer service into an experience
Our Artificial Intelligence Agent will respond accurately and promptly to all your users, no matter how many access it simultaneously
DASHBOARD AI
Monitoring and Intelligent Analysis for your phone, SMS, and WhatsApp conversations
With our AI technology, monitor all interactions occurring on phone calls, SMS, or WhatsApp from a single unified dashboard. The AI Dashboard not only allows you to visualize conversations in real-time but also summarizes them and extracts key insights. Discover trends, identify areas for improvement, and make informed decisions to enhance your company’s services. With Dashboard AI, transform communication into valuable data and take your business to the next level
SOLUTIONS FOR
FOR EXTERNAL USERS
(CX) Customers
AI Contact Point
Focused on being the first informative and accessible point of contact for customers.
- Business hours
- Office locations
- Product or service information
- FAQs
- Event information
AI Support center
Concentrates on problem resolution and technical assistance.
- Complaints and grievances management
- Technical support
AI Customer Engagement
Aims to optimize customer interactions and transactions with the company.
- Appointment scheduling
- Payment methods explanation
AI Personal Advisor /shopper Customer Engagement
Emphasizes personalization and tailored guidance to individual needs.
- Personalized product/service recommendations
AI Global Assistant
“Highlights the assistant’s ability to communicate with a global audience in multiple languages.
- Multilingual assistance
OR INTERNAL USERS
(EX) Employees
AI Operations Guide
Helps maintain consistency in daily operations.
- Company procedures
AI Corporate Encyclopedia
Is a resource for professional development and ongoing training on what an employee needs to know about their company.
- Employee training processes
- Company information
- Business hours and office locations
- Product or service information
AI Payroll Navigator
Facilitates employee payment management processes, explanation of benefits, and guides on how to request them.
- Guides for requesting benefits
- Explanation of employee payments and deductions
AI Collaboration Integrator
Enhances communication and collaboration through collaborative work tools.
- Personalized appointment scheduling
- Integration with collaborative work platforms
AI Tech Support
Ensures that staff receives technical assistance efficiently and promptly.
- Immediate technical support
Two scopes of VIRFON AI solutions
75% Automation
25% Manual operations
Essential VIRFON AI Solutions
Complex VIRFON AI Solutions
Consultation and recommendation on products and services
Provide basic contact or location information
Answer frequently asked customer questions
Send payment links
Schedule appointments
Contact information
Provide detailed information about events
Escalate to a human representative
Process real-time payments
Schedule appointments
Take orders
Order tracking or shipment tracking
Lead scoring
Assist a customer in making a hotel reservation with specific details
Digital AI asisstant plans
Plan Features
Frustration-Free start
Experience enhance
CX Transformation Enterprise
Price
USD $150/month
USD $400/month
Contact Sales
Assistant 7x24 Availability
yes
yes
yes
Monthly AI Text or phone conversation
1,000
5,000
10,000
Phone Numbers
1
2
As requested
Self-Serve FAQ
yes
yes
yes
Multilingual Capabilities
Text only
yes
yes
Outbond Text Links
yes
yes
yes
Transfer to a human
No
Voice only
Voice and chats
Voice phone Assistant
yes
yes
yes
SMS
Only USA
yes
yes
Yes
yes
yes
Facebook Messenger
Yes
yes
Telegram
Yes
yes
Chat integration (get.chat)
Yes
yes
Reports & Analytics
Basic Dashboard
Advanced Dashboard
Advanced Dashboard
Custom API integration
yes
Custom sucess manager
Team
Team
Dedicated
Let's learn the essentials of AI (check our frequently asked questions)
Our VIRFON AI digital agent development is an application or software program designed to interact with users in a natural way and perform tasks or provide information based on voice commands, text, and more. These assistants are powered by AI algorithms and machine learning that enable them to understand human language and respond to questions, perform specific tasks, or provide recommendations.
The way VIRFON AI digital assistants work may vary depending on the platform or specific application, but in general, they follow these steps:
Language Recognition: When a user interacts with the digital assistant, whether speaking or typing, the assistant uses natural language processing (NLP) technology to understand what is being said or asked.
Request Processing: Once the assistant has understood the user’s request, it uses AI algorithms to process it and determine the appropriate action or response.
Action or Response: The digital assistant executes the required action or provides the desired response. This may include tasks such as sending a message, scheduling reminders, among many others.
Continuous Learning: AI-based digital assistants can improve over time as they learn from user interactions and feedback. The more interactions they have, the more accurate and useful they can become.
Our digital assistants are used in a variety of applications and devices, from smartphones and smart speakers to online customer service systems. Their main goal is to make people’s lives easier, automate tasks, and provide useful information efficiently. As AI technology continues to advance, digital assistants become increasingly sophisticated and can perform a wide range of functions to enhance productivity and convenience.
Our artificial intelligence (AI)-based digital Agent can benefit your business in various ways, improving operational efficiency and providing competitive advantages. Here are some ways in which an AI digital assistant can be beneficial
Automation of Repetitive Tasks: AI digital assistants can handle routine and repetitive tasks such as data processing, email management, and appointment scheduling, freeing up your employees to focus on more strategic and creative tasks.
24/7 Customer Service: The AI digital assistant can provide customer support 24/7, answering frequently asked questions and providing assistance even outside of business hours, enhancing customer satisfaction.
Increased Productivity: Our AI digital assistants can expedite task execution and reduce errors, increasing your team’s productivity and enabling more to be done in less time.
Personalization of Customer Experience: By using customer data, our AI digital assistants can provide personalized responses and recommendations, enhancing the customer experience and fostering loyalty.
Data Collection and Analysis: Our AI digital assistants can gather and analyze large amounts of data in real-time, providing valuable insights for informed business decision-making.
Inventory Management Optimization: In retail or logistics businesses, an AI digital assistant can help manage inventory more efficiently, ensuring products are available when customers need them.
Operational Cost Reduction: Task automation and improved efficiency can lead to a significant reduction in operational costs, increasing profitability.
Scalability: Our AI digital assistants can grow with your business without the need to hire additional staff, making it easier to adapt to changing market demands.
Faster Response Times: Our AI digital assistants can provide instant responses to customer queries or take real-time actions, improving efficiency and customer satisfaction.
Competitiveness: Implementing AI technology can help your business stay competitive in an increasingly digitized market, attracting customers who value efficiency and personalized attention.
In summary, our AI digital assistants can be a powerful tool for enhancing efficiency, productivity, and customer satisfaction in your business, translating into increased growth and long-term success.
Yes, customization is a key feature of our artificial intelligence (AI)-based digital agent and is typically an important aspect to consider when choosing one for your company. Here are more details about customization:
Responses and Behavior: Our AI digital assistants can be customized to fit your company’s personality and respond in a way that reflects your values and tone of voice.
Functionality: You can configure the functionality of the AI digital assistant to suit the specific needs of your business. This may include automating specific tasks, creating custom workflows, and integrating with internal systems or tools.
Name and Appearance: You can choose the name and appearance of the digital assistant to align with your company’s brand.
Customer Personalization: Our AI digital assistants can also be customized to provide unique experiences for customers. They can remember customer preferences, provide personalized recommendations, and tailor responses based on the history of past interactions.
Specific Scenarios: You can configure the AI digital assistant to work in specific scenarios relevant to your business. For example, if you have an e-commerce business, you can customize it to assist customers with making purchases, provide product details, and track orders.
Language and Localization: Our AI digital assistants can be customized to support multiple languages and adapt to user preferences in different geographical regions.
Customization is a significant advantage as it allows you to tailor AI technology to the unique needs of your business and the expectations of your customers. Before selecting an AI digital assistant, it’s important to discuss with the provider the customization options available and how they can be adjusted to suit your business.
The capability of our artificial intelligence (AI)-based digital agent to support different communication channels may vary depending on the platform or specific provider. However, our configuration allows them to be versatile and adapt to multiple communication channels. Here is a list of common communication channels that an AI digital assistant could support:
Online Chat: AI digital assistants integrate with chatbots and live chat systems to interact with customers through web platforms and mobile applications.
Email: They can manage automatic responses to customer emails, filter unwanted emails, and assist with email-related tasks.
Voice: AI digital assistants can support voice interactions through voice commands or integration with voice assistants like Amazon Alexa or Google Assistant.
Instant Messaging: They can interact with customers through popular messaging applications such as WhatsApp, Facebook Messenger, Telegram, and others.
SMS: Our AI digital assistants can send and receive SMS text messages to provide information or perform specific tasks. This option is currently available only for the United States and Canada.
Social Media: They can interact with customers and respond to questions on social media platforms like Facebook, Twitter, and Instagram.
Phone: In call center environments, some AI digital assistants can handle phone calls and provide automated responses through interactive voice response systems.
Web Interaction: They can function on websites as embedded chatbots that interact with visitors and provide real-time assistance.
Mobile Applications: They can interact with users through custom mobile applications and provide information or perform specific actions within the app.
It’s important to verify the specific capabilities of the AI digital assistant you are considering, as some solutions may be more specialized in certain channels than others. The flexibility to adapt to multiple communication channels can be a significant advantage, allowing you to reach your customers through the channels they prefer.
Our artificial intelligence (AI)-based digital agent can automate a wide variety of tasks and processes within a company. These automations can be especially useful for increasing operational efficiency and freeing employees from repetitive tasks. Here are examples of tasks and processes that an AI digital assistant can automate:
Customer Service:
- Responding to frequently asked questions.
- Handling customer queries.
- Assisting in problem resolution.
- Generating support tickets.
Scheduling and Reminders:
- Scheduling meetings and appointments.
- Reminding about important events.
Sales and Marketing:
- Lead generation and follow-up.
- Personalizing marketing messages.
Technical Support:
- Assisting in hardware and software setup.
- Providing documentation and user guides.
Human Resources:
- Processing vacation requests.
- Responding to questions about internal policies.
- Scheduling interviews.
Online Sales:
- Responding to product-related questions.
- Recommending products based on preferences.
These are just examples, and the automation capabilities of an AI digital assistant can be tailored to the specific needs of your company. The flexibility to customize automated tasks and processes is a significant advantage, allowing you to make the most of this technology to streamline business operations.
VIRFON AI blog experience
We advise you
With AI solutions to empower your business
Explore tomorrow with us
We advise you 24/7
Digital Agent VIRFON AI
Business hours (MIAMI FL)
Monday – friday 8:00 a.m. – 7:00 p.m.
Saturday 9:00 a.m. – 3:00 p.m.
Holidays 8:00 a.m. – 7:00 p.m.